For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. on 27-10-2022 09:24. There are 10 types of people: those. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. Sunday. 5mm stereo jack to 2 phono plugs connected from the 3. One to power the router up. There is limited ability to tweak the configuration of the BT phones, unfortunately. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. 2. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. Multi-buy: £8. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. Re: Moving broadband socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. We would like to show you a description here but the site won’t allow us. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 4. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Would an engineer be - 5259182 - 2Business, Economics, and Finance. We would like to show you a description here but the site won’t allow us. Oct 10, 2019. 0 Kudos. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. 27-07-2020 07:02 AM. This will clear the line of dial tone for a short time, allowing you to listen closely. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. At the moment I have ADSL from BT and by the end of this year I will have infinity. Anything beyond the socket where the external line comes in can be removed. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Back a step. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. Account - Cable. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. They use a separate “circuit” to talk to the headend telephone exchanges. on 23-12-2022 10:31. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Virgin Media Prep House Rewiring Fix Community Forum. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. on 05-09-2023 20:36. At least 30Mbps download speeds in every room or £100 one-off credit. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Faceplates after second visit. Next, connect the power cable. 2. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. We will certainly investigate this matter for you. Switching from Virgin Media to Vodafone. I have had Virgin Media during the last year, but have now requested Vodafone broadband. Vonage 2nd line. Excludes broadband faults and broadband network outages. Your wiring is then disconnected from the network, and can cause no mischief. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 99 each £8. You can also identify a split socket looking at the side. Put the cable in place and tighten the tie (see diagram below). 04-11-2022 15:05 - edited 04-11-2022 15:17. Unplug the phone and check another phone directly into the main socket ensuring this is. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. Installing Virgin Media Wires. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. It is divided into two parts: the main diagram, and the power and data line diagrams. But I have no Virgin Media Wall socket in my house. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. There is an access panel in the ceiling for pipes and cables. Browse Virgin Media Virgin Media Community. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. However it doesn't work at all. Entertain me; Broadband DealsStream from Virgin Media. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. easy install. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. You can contact the Team from this link:. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. Ultrafast Broadband. Stay safe online. If you're happy with this and for the charge we can make the arrangements for you 🙂. . #2. Re: No Wall Socket for Quickstart. Phone. If you can get Quickstart, you can choose one of two delivery options. Posts: 8. A non-split socket will have the sockets and screws in the middle. Engineer used 'spare pair' of blue cables for 'new' BT line. . No Coax Wall Socket Virgin Media Community 4802361. Installation: Wall socket issue. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Connect the Hub’s power cable with the blue tab. Unplug the telephone from the telephone wall socket. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Jan 4, 2010. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. 3 weeks ago. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. We would like to show you a description here but the site won’t allow us. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. I'm with Virgin broadband and land line. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. BT is initially proposing the SOGEA. No Virgin media wall socket. . If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. You’ll then be able to use your same old phone to make. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Plug the telephone lead into the white adapter. Home broadband & landline. These 2 phones work fine pluged in via the one master connection that links to second via wireless. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. Therefore I'm trying to make sure it isn't something simple internally. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. We would like to show you a description here but the site won’t allow us. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Sometimes there is no wall box, just a trailing cable. Other sockets are likely for extension landline phones. If you're happy for us to get this booked. This is usually marked as Line 1. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Purchased a new BT cordless phone and extentioin. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hi @baralasmi, Thank you for your post and welcome to our community forums. Options. QuickStart, set up and connections. See where this Helpful Answer was posted. Solved No Virgin Media Wall Socket At Installation Community 4832746. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. We would like to show you a description here but the site won’t allow us. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. 1 [or 192. The VM's cable for the wall is also male, Hahaha. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. . I have the latest master Socket 5c with the split faceplate with phone and modem connection. When you place your order, we'll let you know. #3. 11-10-2023 06:41 PM. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. 29/07/15 - 16:50 #1. Unplug the telephone from the telephone wall socket. My Virgin Media App. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. We would like to show you a description here but the site won’t allow us. My bt master socket. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. We would like to show you a description here but the site won’t allow us. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. The trueCall standalone device. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. The tech joined the Broadband/TV cable but was unable to jo. Moving from Virgin Media cable to TalkTalk wired. Then press and hold the security button on one of the original adaptors in your network for two seconds. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. 23/11/12 - 23:50 #14. 17/07/09 - 20:45 in Cable #1. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. If you look into the back of your Hub, you'll see a port. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. The answer is yes. Is it necessary to plug the cable to socket for having wifi, if so what can I. Thank you - 5259182 - 3. • Go to Advanced Settings > Wireless > Security. I then unplugged the Pod and plugged it back in again and then it worked. 4GHz change the Wifi Network Name (SSID. You then have a set of sockets within your house that you can wire in parallel to your cable socket. Stream from Virgin Media. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. Home Phone. BT had a rating of 67. It explains the differences between the old NTE 5A m. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Solved No Virgin Media Wall Socket At Installation Community 4832746. 5m/4. Choose the best spot for your wifi hub. Check the phone is seated in the base unit correctly & powered ON. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. We all know and love the internet and TV services that can enter our homes through entry points. Reply. When my internet is working perfectly I get 66mbps down and 12 up. A BT master socket. Faint or Intermittent Noise Perform a Quiet Line Test. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. SpeedBooking an engineer is easy with Virgin Media. Virgin Media. Options. Country. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. 2: Seeker. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. We have tried plugging it into the only box we found it would fit but no luck. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. Virgin Media have used the Openreach socket to provide telephone services. Master Socket Issues And Sd Tests Plusnet Community. The PC had no signal. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Ordering And Installation Of Broadband Thinkbroadband. Customer since 1993. Faceplates after second visit. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. Although these packages can be rather pricey, they are usually much more cost effective than buying each. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Or you may be quicker than average! You won’t be involved the whole time. blogspot. No, what you need to do is switch the extension wiring from the BT socket to the VM one. These are the parts I could find, they were screwed into the end on the coaxial cable. Router Plugin Port. Forum; Apps. I've gone for Veetop Flat Ethernet Cables 1. There are three cables at the back of the router. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. Follow these steps to install your virgin Media Broadband, TV and Phone service. This setup works with any of our TV boxes powered by TiVo. If the problem goes away, then the fault lies with your wiring or devices. on 03-07-2023 01:02. Baffled By Virgin Cabling Avforums. 0 Kudos. Thanks for your first post and welcome to our community. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. A second cable, the Ethernet, to deliver the internet from the router to the computer. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Account - Cable. There's nothing connected to that as far as I can work out, it is just an on/off switch. Following the installation and verification of its functionality, you can browse the web or. Source: herbalic79. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. This is an unbranded generic version. Tudor. com. VM will usually only supply a Quickstart to a property that had VM previously. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. you’ll find a corresponding master socket within your. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Networking and WiFi. Brown/White – White/Brown. )In this video, I am showing the sta. The cable could be hidden within, or behind, furniture. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Feed this disconnected extension wire into the VM socket and. Forum; Apps. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Or if the other end of the white cable is in a more useful. I have hardwired (pins 5/2) to. Could wire the cable to the internal connection within the socket. For the ADSL faceplate, you will need to connect the two RJ11. Reply. Virgin Phone Switchover. Obi202 To Phone Extension Uk Voip Forums. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Phone line - 5 mins. Usual advice is to make sure you test at the master socket (to avoid any possible problems with your internal phone extension wiring). I would like to have the phone downstairs. Answered! Go to Answer. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Hi @baralasmi, Thank you for your post and welcome to our community forums. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. If you have a dial-tone it's. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. How to install a microfilter. The landline phone digital switch over is being rolled out from around now to be completed by 2027. 168. We would like to show you a description here but the site won’t allow us. on 12-10-2022 15:38. Solved Remove Un Phone Line Just Cut It Virgin Media Community. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). No Coax Wall Socket Virgin Media Community 4802361. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). All the cabling is the property of Virgin Media and must not be touched. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Sometimes there is no wall box, just a trailing cable. When it comes to the phone I'm confused as to what cable they'll use. After I have a BT line. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. VeryMe Rewards. The tech joined the Broadband/TV cable but was unable to jo. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. 0. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Step 3. Please help. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Has migrated me a week early,. Looks like it'll probably have to be done though. Ethernet cable is faintly easy to hide. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. If you don't have the cabling then call the pre-installs team on 0800 052 1734. A third lead from the back of the router. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. This is very easy to do and will only take a couple of minutes. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Solved: I have one phone socket in my bedroom that no longer works. . I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. #1 Hi All I’m new here. 8 March 2011 at 8:29AM. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Phone line - 5 mins. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If possible, I would like to get rid of this rather ugly white. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. How To Connect Old Bt Master New Virgin Nte5 Avforums. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. All the sockets are put in for you if they do not exist already e. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. You will then know for each phone if it is. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed.